The short answer
The helpdesk is the route for anything about your own child or account — the stated response time is 24 hours. Phone +27 21 300 8859 or email support@savinggraceeducation.co.za. There is no WhatsApp support line. Use this community for questions other families would benefit from seeing answered.
Four routes, and picking the right one gets you a faster answer.
The helpdesk — for anything about your child or your account
Submit a ticket and you will get a response within 24 hours. You choose the department — Enquiries, Enrolment, Technical Support, Finance and Accounts, Curriculum, or Reports — and a priority, and you can attach files up to 10MB. Ticket tracking is on the support dashboard.
This is the right route for marks, accounts, a specific child’s progress, or anything you would not want another family to read.
Phone and email
- Phone: +27 21 300 8859
- Email: support@savinggraceeducation.co.za
- Enrolment enquiries: info@savinggraceeducation.co.za
The office
Table View Time Business Park, 37 Blaauwberg Road, Table View, Cape Town, Western Cape, 7441.
This community — for questions others share
“How does X work?”, “has anyone else found Grade 8 mathematics hard going?”, “what actually helps with exam nerves?” — these belong here, because the answer helps the next family too and stays findable afterwards.
Complaints and feedback
Use the feedback form. It goes only to the Saving Grace team, is never posted publicly and is never indexed by search engines.
This article was written from the support page on the Saving Grace website in August 2026. Figures and dates change — check the support page before you rely on them, or ask in the forums and a member of the team will confirm.